General Constituent Relationship Features:

• Web Based


• Unlimited constituents


• Unlimited departments


• Unlimited service categories


• Unlimited administrators


• Unlimited sub-administrators


• Automated email notifications to constituents and administrators


• Administrators can add phone call information


• All calls and entered information are stored


• Constituent can retrieve lost password


• Each constituent entry generates a unique ticket number


• Date, Time, and ticket number are associated with each constituent service or information request


• Administrator manages welcome screen message


• All cosmetic properties maintainable by administrator

Constituent Relationship Management Features:

• Constituent registration and login area


• Unique ticket number assigned to every constituent request


• Priorities can be set to Highest, High, Medium or Low


• Verify the status of open tickets at anytime


• Resolved tickets are stored


• Constituents can view all of their open, assigned and resolved requests


• Constituents can close a ticket


• Automatically receive information requests


• View and modify an open tickets at anytime


• User can update their account information


• Email notifications

Administrative Relationship Features:

• Administrator can create and manage unlimited sub-administrators


• Every administrator has individual identity


• Administrator has access to open, assigned and closed tickets


• Administrator can define "Pre Recorded" email responces


• Administrator can define material for automatic sending constituent information request


• Search for tickets by a specified user, ticket ID, etc.


• Quickly filter the tickets in several ways


• View and edit tickets


• Tickets can be assigned/delegated specifically to another administrator


• Tickets can be set "standby" by an administrator to prevent duplication


• The tickets awaiting action are marked in the main list


• Date, Time, and Reference number is listed with each service request


• Date, Time, and Reference number is listed with each service reply


• Automated email notification to the constituent about updates


• Email templates


• View and manage user database


• Administrators can keep notes about a constituent's ticket


• Administrator’s notes are invisible to the customer


• Support history and information available for any constituent


• Administrator can log in from any computer with Internet access


• Ticket deletion


• Manage categories


• Manage sub-administrators


• Administrator and sub-administrators are notified about ticket progress


• Send an email to one, or all, constituents with a single click


• Tracking reports available to administrator and sub-administrator